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FAQs

  • What is the return policy of WISHPACKAGE? 
    WISHPACKAGE will accept all non-priced, all "non-issued products" items for exchange within 14 days after receiving the receipt. No refunds. Items returned must be in an unworn condition, with labels and packaging. Without prior written notice, WISHPACKAGE will not accept any return by mail. All sales items, discounted items and items marked as "specialized products" are final sales and cannot be returned or exchanged.
  • How to change or cancel an order?
    Please contact customer support via info@wishpackage.com. Please note: We will not be able to process cancellation requests after the item is sent.
  • I encountered a problem during checkout?
    If you cannot complete the order during checkout, please send an email to info@wishpackage.com to contact our customer service. From Monday to Friday, from 9 am Eastern Standard Time to 5 pm Eastern Standard Time, we will help you.
  • Why was my order cancelled?
    There are many reasons why an order may be cancelled. Please contact customer support via info@wishpackage.com.
  • How long does it take to ship my order?
    Customers can expect their orders to reach international, military and post office box addresses within 40 days.
  • Can I ship to an address other than the billing address?
    If you choose PayPal as your payment method at checkout, you can only ship it to a different address than the bill. All other payment methods require us to ship to your billing address.
  • What happens if my package is returned to WISHPACKAGE?
    If your package is returned to us, we will refund the original purchase price of your order minus the initial and return shipping costs.
  • Do international orders include tariffs and duties?
    Not possible. Duties and customs fees for international orders are collected when the package is sent.
  • Is a signature required for delivery?
    All orders worth $100 and above usually require a signature.
  • Which payment method does WISHPACKAGE accept?
    WISHPACKAGE currently accepts: American Express, Visa, MasterCard, Discover, China UnionPay, JCB, Diners Club.
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